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[E-mail]
[Browser]
[Dial-up]
1. Why does the message that
I send to my friend keeps bouncing back?
Causes:
a) You have erroneously typed the e-mail address.
b) The e-mail address no longer exist.
c) The recipients’ mailbox have reached its capacity.
Solutions:
1.1 Make sure that you type the correct e-mail address
of your friend.
1.2 Check if your friend's e -mail address still
exist.
1.3 Send the e-mail at a later time.
2. Why does when I start to retrieve
my e-mail software, a message "No outgoing mail (SMTP)
server has been specified in the Mail & News Preferences"
appears?
Cause: Your e-mail software
may not have been configured properly.
Solution: Be sure
that you set your incoming mail (POP server) and your
outgoing mail (SMTP server) are both directed to mail.nsclub.net
. Check out our configuration manuals at the Members
Only page of our website or call our Help Desk for assistance.
3. Why does it take so long
to retrieve my e-mail?
Causes:
a) Someone sent you an e-mail with a big file attachment.
b) Your mailbox at the server may have been corrupted.
Solutions:
3.1 Wait for a few more minutes to finish the mail
downloading process.
3.2 Call the Help Desk and have your mailbox checked
at the server.
4. Error reading from network.
Connection timed out (10060)
Causes:
a) Your e-mail software may not have been configured
properly.
b) Somebody sent you an e-mail with a big file attachment.
c) You are not online.
Solutions:
4.1 Be sure that you set your
incoming mail (POP server) and your outgoing mail (SMTP
server) are both directed to mail.nsclub.net. . Check
out our configuartion manuals at the Members Only page
of our website or call our Help Desk for assistance.
4.2 Refer to solution 3.1.
4.3 Log-on to the Internet.
5. What does the error message
"There has been an error transferring your mail.
ERROR: invalid username or password, please try again"
mean ?
Cause: You entered the
wrong password for your mailbox.
Solution: Be sure
to enter your password it correctly. If you have multiple
mailboxes, please verify that the POP account configured
in your mail program corresponds to the password you
are using. Different mailboxes have different and separate
passwords. Check our configuration manuals at the Members
Only page of our website or call our technical support
for assistance.
6. Why do I still
receive previously retrieved mails?
Causes:
a) This situation usually occurs when you cancelled the
receiving mail process while it is currently retrieving
your incoming mails. Once it is interrupted, the mail
server will automatically spool it on its spooling
directory and leave it right there until you retrieve
your mail again, thus, you will also receive previously
retrieved mails.
b)
Your email software's setting have a check at the
"leave a copy on the server" button.
Solutions:
6.1 Do not cancel the mail retrieval process.
Please wait for a few minutes. If problem persists or it
takes too long a time, call our technical support for
assistance.
6.2 Remove the check mark at the "leave at
server" button.
7. What does the error message
"Returned Mail:Host/User Unknown" mean?
Causes: a) The most common
reasons why you get this error message:
Solution: Verify
the correct e-mail address and re-send the mail.
-
If the error is "Host Unknown"
then the domain name at the recipient's e-mail address
does not exist or you lack some very important abbreviations
on the domain names such as .com, .net or .ph
-
The e-mail address of the
other party could be wrong.
-
The address could be right,
but it might not be existing anymore.
-
The ISP or mailhost where
that address belongs to is temporarily down.
-
The email account have reached
its maximum capacity.
Solution: Verify the correct
e-mail address and re-send the mail at a later time.
Dial-up
Common
Windows error messages encountered while attempting
to log on.
1. The
phone you are dialing is not answering.
Causes:
a) You were able to access an out of order tel. line.
b) The number you are dialing into is incorrect.
Solutions:
If
you are using the NS Club Dialer try the other trunk
groups.
If you are using Windows dial-up, try to change the
dial-up number manually. Please call our help desk in
case you do not know the dial-up numbers.
2. The
line is busy.
Causes:
a) You were able to reach a busy dial-up number.
b) You are experiencing circuit congestion or inter-connection
problem at the telephone company network.
Solutions:
1.2.1. For
the NS Club Dialer users, it will automatically redial
by itself.
If you still encounter the same message, you have the
option to select another trunk group in the dialer.
2. Refer to 1.1.2.
3. Try some other time or check it with your telephone
company.
3. PPP
timed out
Causes:
a) You have entered a wrong password/username.
b) The Caps Lock key on your keyboard is "on".
c) Your NS Club Dialer is corrupted.
d) You were able to access a defective modem at
the server side.
Solutions:
1.
Check your password/username and try again.
2.Turn off the Caps Lock key on your keyboard.
3. Uninstall the NS Club Dialer and reinstall it and
try again. It may have been corrupted.
4. Refer to solutions 1.2.1 and 1.2.2.
4.
Access denied because username and password is invalid
in the domain.
Causes:
a) You have entered a wrong password or username.
b) The Caps Lock key on your keyboard is "on".
Solutions:
1.4.1. Check username/password if typed correctly.
They are case sensitive.
1. Turn
off the Caps Lock key on your keyboard.
2. Try to reboot your computer. It might not have
initialized properly.
3. Your username should not include @nsclub.net.
4.Check the dial-up properties. It might have been
changed or corrupted.
1.5. Cannot
establish a dial-up connection. Please check your password
and try again.
Cause:
You have entered a wrong password or username.
Solutions:
1.5.1. Refer to solutions 1.4.1 up to 1.4.5.
1.6. PPP protocol error.
Cause:
Wrong network configuration.
Solution:
1.6.1.
Check the network configuration of your computer. Call
our help desk for further assistance or refer to our
Dial-up Configuration Manual.
1.7.
The port is already open.
Cause:
The modem is being used by another software like a fax
software.
Solution:
1.7.1. Close the software that uses your modem then
reboot your computer.
1.8.
You have been disconnected to the computer you have
dialed.
Cause:
Windows may not have initialized properly or you have
a defective modem.
Solutions:
1.8.1. Try to reboot your computer. It might not have
initialized properly.
1.8.2. Check your modem. Either it is already defective
or functioning erratically.
1.9. The modem is not responding.
Causes:
a) The computer cannot detect the modem.
b) The modem is defective.
c) Loose modem cables.
d) The modem has no power.
Solutions:
1.9.1.
Check the modem cables if they properly connected.
1.9.2. Check the driver for the specified modem.
1.9.3. Check the modem if the modem is turned on (if
external modem).
1.10.
My modem is a 56K, why am I connected at only slower
speed?
Cause:
a) Your modem may have a wrong driver, may not have
been updated or is not configured properly.
b) Your telephone line is "noisy".
c) The trunk you were able to get is "noisy"
Solutions:
1.10.1. Check the modem driver using your original
modem CD.
1.10.2. Have your telephone line checked by your telephone
company technician.
1.10.3. Try to redial again to get a better line.
2.
I installed the NS Club Dialer successfully, but the
dialer doesn’t execute properly.
Causes:
a) The NS Club dialer is not installed properly.
b) Your computer lacks some files such as dll’s that
is needed by the dialer.
Solutions:
2.1. Uninstall the NS Club dialer and reinstall
again.
2.2. Try to configure the Windows dial-up network manually.
Please call our help desk for assistance.
3.
Why do I get disconnected while surfing?
Causes:
a) Your telephone line have an extension line and/or
call waiting feature.
b) You are experiencing deteriorating modem performance.
c) You may be experiencing telephone line noise problem.
Solutions:
3.1.
Disable the call waiting feature of your phone line
while surfing.
3.2. Avoid letting the extension phone picked up while
you are online.
1. Have your
modem checked by a computer technician
2. Have your telephone line checked by your telephone
company technician.
Browser
1.
What does the error message “server does not have a
DNS entry “ mean?
Causes:
a) The URL does not exist or the site is currently unavailable.
b) The Windows TCPIP networking is not set up correctly.
c) You are not online.
Solutions:
1.1. Check if you have the correct URL or web address.
1.2. Be sure that your primary DNS entry at the network
settings of your computer is 203.176.4.135.
1.3. Try going online.
2.
My browser takes too much time to open a certain website.
Causes:
a) Many application programs are simultaneously running
on your PC.
b) The website you are loading has a lot of graphic
content.
c) Your browser proxy setting is not configured properly.
Solutions:
2.1. Try to close some programs in order to free some of
your computer resources. Check also your computer hard
disk capacity. Allowance must be given for windows swap
files.
2.2. Try “ Text only” configuration in your browser.
2.3. Configure your browser proxy settings.
3. Error: The requested URL could not be retrieved
or access denied.
Causes:
a) The URL or web address you have entered does not
exist.
b) Congestion is being experienced by the target website
server.
c) You have no permission to access a secured website.
Solutions:
3.1. Refer to 1.1.
3.2. Try going to the target site at a later time.
3.3. Ask permission or subscribe to the service of the
target website.
4.
Error: Too much network traffic.
Cause:
Congestion is being experienced by the target website
server.
Solution:
4.1. Refer to 3.2.
4. For more
information and assistance please refer www.nsclub.net/manuals
or
www.nsclub.net/dialer
5. For our help
desk assistance, please call 454-2222,951-4444,
951-5555, 932-9393, 951-7325 to 29.
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